Don Mankin is the president and founder of Co:e-laboration Design Associates, a consulting firm specializing in the development of complex collaborations involving dispersed teams, multiple organizations, and diverse cultures. He is the author of four books and numerous articles on team development, systems implementation, and collaboration in a global economy.

Susan G. Cohen is a senior research scientist at the Center for Effective Organizations at the University of Southern California. She is coauthor of two books and author of numerous articles and book chapters about teams and teamwork, employee involvement and empowerment, and human resource strategies.