"HR professional and others with a commitment to strategic change will be greatly aided by this compact but powerful volume." (People Management, 21 March 2002)

"A worthwhile book" (Human Resources, June 2002)

"This must rate as possibly the most important management book of the year to date." (Modern Management , 1 June 2002)

"A challenging and provocative treatise on how to humanize the workplace. At a time when we are all searching for leadership and striving to find a road map which will help us open our minds, our hearts, and our courage in all areas of our lives, along comes this book to show us the way." —Majorie Randolph

"A book that is bristling with wisdom and practical advice. There is not a stale or tired thought on any page. In short, the authors have produced a very important book, one that promises to change the entire foundation of what we have wrongly taken as management." —Ian I. Mitroff, Harold Quinton Distinguished Professor of Business Policy, Marshall School of Business, University of Southern California

"The potential today for beneficial business and process change is enormous. But such changes will only happen if the practice of management changes. This book provides a road map for the leadership journey ahead." —Jim Champy, Chairman, Perot Systems Consulting

"Goldsmith and Cloke have been inside enough organizations to know how dysfunctional most of them are. Here's a prescription for radical change—creating organizations that work better and that serve people better than anything we have now." — John Case, author of Open-Book Management

"Cloke and Goldsmith have shown the way in this remarkable book. They are our advance scouts, and for that I extend a deep bow of respect for their courage and wisdom." —Warren Bennis, University Professor Distinguished Professor of Business Administration Founding Chairman, Leadership Institute Professor, MOR & Finance and Business Economics Department of Management and Organization