About the Authors.

1. Understanding conflict.

2. A framework for conflict analysis.

3. Intrapersonal conflict: the impact of stress and negative thinking.

4. Interpersonal conflict: Helping people who don’t get along.

5. Intragroup conflict: the academic administrator as team leader.

6. Intergroup conflict: conflict on a larger scale.

7. Conflict intervention.

8. Collaborating with other departments to manage conflict.

Recommended Reading.

Index.