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Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
Paul Epstein, Paul M. Coates, Lyle D. Wray, David Swain
ISBN: 978-0-7879-6058-2
Hardcover
272 pages
December 2005
US $32.00 add_to_cart.gif
 
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What Leaders are Saying About Results That Matter

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Read Excerpt: Table of Contents (PDF)
Read Excerpt: Index (PDF)
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Preface.

Acknowledgments.

The Authors.

1. Engaging Citizens, Measuring Results, Getting Things Done.

2. Citizens’ Many Roles in Community Problem Solving.

3. Organizations Managing for Results.

4. Citizens Reaching for Results I: Key Ideas, Strategic Issues, and the First Three Case Examples.

5. Citizens Reaching for Results II: To Improve the Quality of Life in Their Region.

6. Communities Governing for Results I: An Introduction to the Practice and to Interpreting the Case Examples.

7. Communities Governing for Results II: Local Governments Engage Citizens in Results-Based Systems.

8. Communities Governing for Results III: Citizens Engaged in Results-Based Nonprofit Community Development.

9. More Ideas for Making It Happen.

Notes. Index.

 
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