Preface.

Acknowledgments.

The Authors.

1 Beyond the Willing-and-Able Manager.

2 From Provider Orientation to Customer Obsession.

3 From Silo Thinking to Organizational Perspective.

4 From Directing to Coaching.

5 From Status Quo to Courage, Risk, and Change.

6 From Busyness to Results.

7 From Telling to Facilitating Dialogue.

8 From Protecting Turf to Building Relationships.

9 From Function Manager to Business Leader.

10 From Employee-as-Expendable to Employee-as-Precious.

11 From Pressure and Overwork to Balance and Perspective.

12 Becoming the Indispensable, Gratified Manager.

References.

Index.