Foreword (Brian L. Hawkins and Jay Morley).

Acknowledgments.

Forum Participants.

The Authors.

1. It s a Bird! It s a Plane! It s a . . . Portal? (Richard N. Katz).

2. Customer-Centered Resources (Ed Lightfoot and Weldon Ihrig).

3. Customer Relationship Management:A Vision for Higher Education (Gary B. Grant and Greg Anderson).

4. All About Web Portals: A Home PageDoth Not a Portal Make (Howard Strauss).

5. E-Business in Higher Education (Robert B. Kvavik).

6. The Business Challenges (Diana Oblinger and Larry Goldstein).

7. Portal Technology Opportunities, Obstacles,and Options: A View from Boston College (Bernard W. Gleason).

8. Portal Technology Opportunities, Obstacles,and Options: A View from the CaliforniaState University (Steven L. Daigle and Patricia M. Cuocco).

9. The Organizational Challenge: IT andRevolution in Higher Education (John R. Curry).

10. The Policy Challenges (Richard N. Katz and Rhonda I. Gross).

11. Summing Up (Richard N. Katz and Larry Goldstein).

Readings.

Index.