Preface for the Collaborative Work Systems Series.

Acknowledgments.

Preface.

Prologue: A Scenario.

PART 1: PRINCIPLES AND PERSPECTIVES.

Chapter 1: Building the Collaborative Organization.

Collaborative Work Systems as a Solution.

Collaborative Competencies.

Collaborative Capacity.

The Collaborative Organization.

Collaborative Culture.

Collaborative Capital.

Collaboration and Teams.

The Payoff from the Collaborative Organization.

Conclusion.

Chapter 2: The Ten Principles of Collaborative Organizations.

1. Focus Collaboration on Achieving Business Results.

2. Align Organizational Support Systems to Promote Ownership.

3. Articulate and Enforce "a Few Strict Rules".

4. Exploit the Rhythm of Convergence and Divergence.

5. Manage Complex Tradeoffs on a Timely Basis.

6. Create Higher Standards for Discussions, Dialogue, and Information Sharing.

7. Foster Personal Accountability.

8. Align Authority, Information, and Decision Making.

9. Treat Collaboration as a Disciplined Process.

10. Design and Promote Flexible Organizations.

PART 2: APPLYING THE PRINCIPLES.

Chapter 3: Collaboration in Manufacturing Settings.

Definition of Manufacturing.

Trends Affecting How We Work.

Common Ways of Organizing.

Challenges with Respect to Collaboration.

When to Collaborate.

How the Guiding Principles Apply.

Implications for Executives.

Chapter 4: Collaboration in New Product Development Settings.

Definition of New Product Development.

Historical Context.

Trends Affecting New Product Development.

Common Ways of Organizing.

Challenges with Respect to Collaboration.

When to Collaborate.

How the Guiding Principles Apply.

Implications for Executives.

Chapter 5: Collaboration in Service Settings.

Definition of Collaboration in a Service Setting.

Historical Context.

Common Ways of Organizing.

Challenges with Respect to Collaboration.

How the Guiding Principles Apply.

Implications for Executives.

Chapter 6: Collaboration in Virtual Settings.

Historical Context.

Definition of Virtual Collaborative Organizations.

Trends Affecting Virtual Collaborative Organizations.

Common Ways of Organizing.

Challenges with Respect to Collaboration.

When to Collaborate.

How the Guiding Principles Apply.

Implications for Executives.

PART 3: STRATEGIES FOR IMPLEMENTATION.

Chapter 7: Moving Forward.

Collaboration Diagnostic Tool: How to Move Forward.

Principle 1. Focus Collaboration on Achieving Business Results.

Principle 2. Align Organizational Support Systems to Promote Ownership.

Principle 3. Articulate and Enforce "a Few Strict Rules".

Principle 4. Exploit the Rhythm of Convergence and Divergence.

Principle 5. Manage Complex Tradeoffs on a Timely Basis.

Principle 6. Create Higher Standards for Discussions, Dialogue, and Information Sharing.

Principle 7. Foster Personal Accountability.

Principle 8. Align Authority, Information, and Decision Making.

Principle 9. Treat Collaboration as a Disciplined Process.

Principle 10. Design and Promote Flexible Organizations.

Conclusion.3

References.

About the Series Editors.

About the Authors.

Index.