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Customer Loyalty: How to Earn It, How to Keep It, New and Revised Edition
Jill Griffin
ISBN: 978-0-7879-6388-0
Paperback
272 pages
October 2002
US $22.95 add_to_cart.gif
 
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"Customer Loyalty is a comprehensive resource for businesspeople who are looking to improve customer service and satisfaction." --From Harvard Business School Working Knowledge
 
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