"If you expected books on medical errors to be dull, dry and depressing, this outstanding book will change your mind." (Healthcare Collaborator, March 3, 2003)

"Thoughtful and thought-provoking. It provides a probing multi-faceted analysis of what will be needed to increase patient safety." --Stephen M. Shortell, Blue Cross of California Distinguished Professor of Health Policy and Management, professor of organization behavior, school of public health and Haas School of Business University of California, Berkeley

"A welcome addition to the growing literature on the topic." --Marilyn Sue Bogner, editor, Human Error in Medicine, Institute for the Study of Medical Error

"The explorations described in this book are original and exciting contributions, and the travels they recount substantially expand the boundaries of the known world of patient safety." --Richard I. Cook, MD, director, Cognitive Technologies Laboratory, University of Chicago

"Contains a great deal of valuable information and thoughtful insight related to the existing body of knowledge related to safety." --Barbara J. Youngberg, vice president insurance, Risk, Quality and Legal Services, University HealthSystem Consortium