Foreword (Gilbert S. Omenn).

Preface (Marilynn M. Rosenthal and Kathleen M. Sutcliffe).

The Editors.

The Contributors.

Setting the Stage.

1. What Have We Learned Since the Harvard Medical Practice Study? (David M. Studdert, Troyen A. Brennan, and Eric J. Thomas).

Error from the Perspective of Providers and Patients.

2. How Stress and Burnout Produce Medical Mistakes (Darrell A. Campbell Jr. and Patricia L. Cornett).

3. Medical Error in Primary Care (Michael D. Fetters).

4. Nurses and the "Code of Silence" (Beverly Jones).

5. The Patient's View of Medical Errors (Michael L. Millenson).

Approaches to Managing Error.

6. Error Management and Patient Safety: A Managed Care Competency (Derek van Amerongen).

7. Risk Management and Medical Errors (Margaret Copp Dawson, Ann P. Munro, Kenneth J. Appleby, and Susan Anderson).

8. Can Evidence-Based Medicine and Outcomes Research Contribute to Error Reduction? (Susan D. Horn, Joanne V. Hickey, Theresa L. Carroll, and Anne-Claire I. France).

Systems Models for Reducing Error.

9. The Reduction of Medical Errors Through Mindful Interdependence (Karl E. Weick).

10. Medical Errors: How Reliable Is Reliability Theory? (Paul R. Schulman).

11. Will Airline Safety Models Work in Medicine? (Eric J. Thomas and Robert L. Helmreich).

Where Do We Go From Here?

12. Struggling to Understand, Struggling to Act (Marilynn M. Rosenthal and Kathleen M. Sutcliffe).

Appendix One: A Collection of Definitions.

Appendix Two: A Collection of Web Site Information.

Name Index.

Subject Index.