Part One: Nine Elements of Patient-Centered Care

1. The Importance of Human Interaction. Laura Gilpin

2. Informing and Empowering Diverse Populations: Consumer Health Libraries and Patient Education. Candace Ford and Laura Gilpin

3. Healing Partnerships: The Importance of Including Family and Friends. Susan Edgman-Levitan

4. Nutrition: The Nurturing Aspects of Food. Kathy Reinke and Carol Ryczek

5. Spirituality: Inner Resources for Healing. George Handzo and Jo Clare Wilson

6. Human Touch: The Essentials of Communicating Caring Through Massage. Michele Spatz with Dianne Storby

7. Healing Arts: Nutrition for the Soul. Roger Ulrich and Laura Gilpin

8. Integrating Complementary and Alternative Practices into Conventional Care. David Katz

9. Healing Environments: Architecture and Design Conducive to Health. Bruce Arneill and Karrie Frasca-Beaulieu

Part Two: Future Directions for Patient-Centered Care

10. Building the Business Case for Patient-Centered Care. Patrick A. Charmel

11. Creating Consensus: Partnering withYour Medical Staff. Steven Horowitz

12. Recruitment and Retention: The Future of the Health Care Workforce. Charlene Honeycutt and Phyllis Stoneburner

13. Green Hospitals: The New Health Care Environmentalism. Trevor Hancock

14. Adapting Patient-Centered Care to the Long-Term Care Environment. Allan Komarek

15. Holistic Hospitals: Planetree on the Spiritual Frontier. Leland Kaiser

16. Transformation and the Future of Health Care. Randall Carter, Susan B. Frampton, Laura Gilpin, Patrick A. Charmel