Preface.

Introduction.

UNIT ONE: REQUIREMENTS FOR CHANGE.

1. Change and the Growth and Complexity of Organizations.

Overview.

Organizing Change.

2. Introduction to the Model.

Overview.

Purpose of the Model.

Overview of the Model.

Advantages of the Model.

UNIT TWO: STAKEHOLDERS.

3. Change Agents.

Overview.

Duties of Stakeholders.

4. Choosing Committee Members.

Overview.

The Nature of Committees.

Options for Selecting Members.

5. Analyzing and Improving Committee Interaction.

Overview.

Interaction Styles.

Rating and Analyzing Interaction.

UNIT THREE: PROCESS.

6. Planning.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Assigning Roles and Responsibilities.

Case Study.

7. Assessment.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Methodology for Conducting an Assessment.

Case Study.

8. Analysis.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Methodology for Conducting an Analysis.

Case Study.

9. Design.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Procedure for Conducting an Instructional Analysis.

Procedure for Completing a Project Assessment.

Procedure for Writing Objectives.

Case Study.

10. Development.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Case Study.

11. Implementation.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Case Study.

12. Evaluation.

Overview.

Inputs.

Outputs.

Responsibilities/Activities.

Data Analysis.

Return on Investment.

Constructing Instruments.

Evaluation Plan and Report.

Case Study.

UNIT FOUR: COMMUNIC ATION.

13. Gathering Information.

Overview.

Quality and Quantity of Information During Change.

Communication in a Change Context.

Fact-Finding.

Communication Tactics to Gather Information.

Methods for Gathering Information.

14. Disseminating Information.

Overview.

Kickoff.

Routine Dissemination.

Conducting Meetings.

Releases and Memos.

Conclusion.

References.

About the Authors.

Index.

How to Use the CD-ROM.