Foreword.

Preface.

Acknowledgments.

About the Author.

Introduction.

Chapter 1. Food Service Industry: An Overview.

Part One. Management of the Food Service Department

Chapter 2. Leadership: Managing for Change.

Chapter 3. Marketing.

Chapter 4. Quality Management.

Chapter 5. Planning and Decision Making.

Chapter 6. Organization and Time Management.

Chapter 7. Communication.

Chapter 8. Human Resource Management.

Chapter 9. Clinical Nutrition Care Management.

Chapter 10. Management Information Systems.

Appendix 10.1. Glossary of Computer Terms for Food Service Operators.

Chapter 11. Control Function and Financial Management.

Part Two. Operation of the Food Service Department

Chapter 12. Environmental Issues and Waste Management.

Chapter 13. Food Safety, Sanitation, and Hazard Analysis Critical Control Points.

Chapter 14. Safety, Security, and Emergency Preparedness.

Chapter 15. Menu Planning.

Chapter 16. Product Selection.

Chapter 17. Purchasing.

Chapter 18. Receiving, Storage, and Inventory Control.

Chapter 19. Food Production.

Appendix 19.1. A Culinary Glossary.

Chapter 20. Distribution and Service.

Chapter 21. Facility Design and Equipment Selection.

Index.