Preface.

The Author.

1. The World of Cross-Functional Teams.

2. The Competitive Advantages of Cross-Functional Teams.

3. Overcoming Barriers and Obstacles to Teamwork.

4. Leading Cross-Functional Teams: It's a Tough Job!

5. Empowering Teams to Do the Job.

6. Setting Goals for Shared Commitments.

7. Building Bridges Outside the Team.

8. Appraising Teamwork and Team Members.

9. Team Pay for Team Play.

10. Learning as a Team Event.

11. Team Size: Small Is Beautiful.

12. The Team Working Together.

13. Management's Role in Building a Team-Based Organization.

14. Jump-Starting the Change to Cross-Functional Teams.

Resources for Cross-Functional Teamwork.

Fighting the Forces of Evil.

Case Study One: Creating the Climate for Cross-Functional Teams.

Case Study Two: A Virtual Cross-Functional Team Story.

Case Study Three: A Network of Cross-Functional.

Teams Responds to the 9/11 Crisis Case Study Four: A Permanent Cross-Functional.

Team in the Public Sector Survey of Cross-Functional Teamwork.

References.

Index.