When individuals come together in teams, their personal differences in values and attitudes can often contribute to the creation of conflict. But, as this book shows, conflict isn t necessarily destructive. When managed properly, it can actually be beneficial.

Pfeiffer s Classic Activities for Managing Conflict at Work provides a wide range of different approaches -- activities, exercises, and models -- to help you understand why conflict occurs and how to manage it. A compilation of material carefully chosen from three decades of the Pfeiffer Annuals and Handbooks, this valuable resource is a treasure chest of sound theory and practical tools that can be put to use immediately by those who teach and train in conflict management.