"The professional services firm is the best possible laboratory for understanding the concepts of relating and requiring. Because such firms are filled with high-talent individuals, a tilt towards one style vs. the other would fail. Peter Friedes hit the perfect balance at Hewitt Associates?and this book provides a great service in conveying to others how that balance can (and must) be achieved in high performing organizations." --Leo F. Mullin, chairman and CEO, Delta Air Lines

"As a coach and trainer for thousands of managers, I find the 2R approach to be one of the most exciting new ideas around. This book is guaranteed to provide insights to managers of all ages and experience levels." --Lynn Trautmann, cofounder, Collabora Consulting Group, a training consulting firm

"When the former CEO of a highly successful organization writes a book about people management fundamentals, it's no accident&neither is effective leadership at any level. The 2R Manager provides managers personalized roadmaps to success; and for new managers it's a good first look at what really counts in leading others. Not a bad payback for an easy read." --Randy MacDonald, senior vice president, human resources, IBM Corporation