Foreword.

Author’s Note.

Preface.

The Authors.

1. The Role of the Manager.

2. Managing Quality.

3. Information and Prioritization.

4. Managing Quality Data.

5. Using Quality Tools and Statistical Methods for Data Analysis.

6. Translating Information into Action.

7. Working with Guidelines.

8. Communication and Accountability.

9. To Err Is Indeed Human.

10. Working Together.

Conclusion.

Bibliography.

Name Index.