"Tom Devane has provided a straightforward, practical guide for leaders striving to improve their business results. Moving quickly from the theory to pragmatic tips and time proven tools, Devane offers a leader's roadmap for performance improvements in today's rapidly changing business environment."
— Karl Schmidt, vice president process excellence, Johnson & Johnson

"This is the book that I've been looking for until now! Why? Because it exactly guide us to the practical methodology and concepts that any business enterprises and firms would seek for. From my experience of the business practitioner and quality trainer, it is highly vital to integrate and harmonize 'the hard part,' which helps to improve the current processes and products, tackling the vital few causes of the problems, and 'the soft part,' which helps to obtain the buy-in form the key stakeholders and the employees for a change. This book is a wonderful roadmap to innovate a company dynamically in terms of the productivity, the interactive comm unication and the customer satisfaction."
— Takashi Masumoto, regional Six Sigma Leader and Six Sigma trainer, General Electric, Japan (As of June 30, 2003)

"This is a breakthrough synthesis of the best of cutting-edge practices for improving organizational performance. Tom Devane has developed a practical handbook for leaders, internal change agents, and consultants, clearly laying out the key principles and methods for achieving improvements that are both dramatic and sustainable. He describes an integrated, comprehensive approach that achieves greater results by building ownership for the change throughout the organization, while implementing process improvement methods and tools, and building the core competencies required for implementation. The result is a roadmap for successful change that will work the first time around, start producing results quickly, and continue to work reliably into the future of the organization."
— Saul Eisen, coordinator, Psychology Master's Program in Organization Development at Sonoma State University

"Development of high potential organization requires dedication, innovation and a set of proven processes. Tom Devane has given the tools to any company that wants to become a high quality and performance organization."
— Gary Hunt, vice president human resources, administration, and MIS, Operational Management International, Inc. (Baldrige Award Winner in 2000)