Foreword.

Preface for the Collaborative Work Systems Series.

Preface.

Acknowledgments.

Website Information.

Introduction.

PART 1: PRACTICAL FOUNDATIONS.

Chapter 1: Overview of Lean Six Sigma.

Chapter 2: Overview of High-Performance Organizations.

Chapter 3: Lean Six Sigma and High-Performance Organizations Combined.

PART 2: PRAGMATIC PRACTICE 69

Section 1: The Fundamentals.

Chapter 4: Lessons Learned from Integrating Lean Six Sigma and HPO.

Chapter 5: Leadership Fundamentals.

Chapter 6: Useful Distinctions.

Chapter 7: Leader’s Basic Toolkit.

Section 2: The Leader’s Stage-by-Stage Guide.

Stage 1: Initiation.

Chapter 8: Activity Map and Leader To Do List.

Chapter 9: Tools Application.

Chapter 10: Pragmatic Tips.

Stage 2: Direction Setting.

Chapter 11: Activity Map and Leader To Do List.

Chapter 12: Tools Application.

Chapter 13: Pragmatic Tips.

Stage 3: Design.

Chapter 14: Activity Map and Leader To Do List.

Chapter 15: Tools Application.

Chapter 16: Pragmatic Tips.

Stage 4: Implementation.

Chapter 17: Activity Map and Leader To Do List.

Chapter 18: Tools Application.

Chapter 19: Pragmatic Tips.

Stage 5: Operations and Continuous Improvement.

Chapter 20: Activity Map and Leader To Do List.

Chapter 21: Tools Application.

Chapter 22: Pragmatic Tips.

Conclusion.

Appendix.

Glossary.

Large-Group Interventions.

Reference Material.

Index.

About the Series Editors.

About the Author.