PART 1: Overview of Facilitation.

Chapter 1: Facilitation in Organizations Today.

Chapter 2: Role of the Facilitator.

PART 2: Basic Facilitation Skills.

Chapter 3: Verbal Techniques: What to Say.

Chapter 4: Nonverbal Techniques: What to Do.

Chapter 5: Recording Techniques.

Chapter 6: Reading the Group.

Chapter 7: Facilitating Consensus.

PART 3: Facilitator Methods and Tools.

Chapter 8: Generating and Organizing Material.

Chapter 9: Ranking and Evaluating Material.

Chapter 10: Facilitating Difficult Situations.

Chapter 11: Facilitating Conflict Resolution.

PART 4: Designing Effective Facilitations.

Chapter 12: How to Design a Facilitation.

Chapter 13: Organizing and Enhancing Group Work.

Chapter 14: Opening and Closing Activities.

PART 5: The Facilitator in Action.

Chapter 15: Levels of Facilitator Competency.

Chapter 16: Facilitating Meetings.

Chapter 17: Facilitating Teams.

Chapter 18: Facilitating Virtual Teams.

Chapter 19: Facilitating Organization-Wide Projects.

PART 6: Facilitator Excellence.

Chapter 20: Managing Yourself.

Chapter 21: The Art of Facilitating.

Chapter 22: What Makes a Great Facilitator?

Resources for Facilitators.

Index.

About the Author.

How to use the CD-ROM.