Purpose of the Book.

Rationale for the Book.

Scope and Content.

How to Use This Book.

Justifying the Training.

Managing the Group Training Session: Tips for Trainers.

Section 1: UNDERSTANDING TEAM LEADERSHIP.

Activity 1: Leadership Style Questionnaire.

Activity 2: L.E.A.D. Bingo.

Activity 3: Teamwork Step-by-Step.

Activity 4: What Teams Need.

Activity 5: Leadership Values Auction.

Section 2: LEAD WITH A CLEAR PURPOSE.

Activity 6: Writing a Team Mission Statement.

Activity 7: Establishing Team Norms.

Activity 8: Results-Oriented Meetings.

Activity 9: Team Roles: Using the Affinity Diagram.

Section 3: EMPOWER PEOPLE TO PARTICIPATE.

Activity 10: Good Team Meetings Don’t Just Happen.

Activity 11: Checklist for Planning a Team Meeting: A Brainstorming Process.

Activity 12: Questioning Skills for Team Leaders.

Activity 14: Using Group Memory in Team Meetings.

Activity 15: Facilitation Practice for Team Leaders.

Section 4: AIM FOR CONSENSUS.

Activity 16: Reaching Consensus One-on-One.

Activity 17: Guidelines for Reaching Consensus.

Activity 18: Consensus Techniques for Team Leaders.

Activity 19: Resolving Conflict: A Consensus Process.

Section 5: DIRECT THE PROCESS.

Activity 20: Understanding the Stages of Team Development.

Activity 21: Team Leader’s Role in the Stages of Team Development.

Activity 22: Feedback Awareness: Skill Building for Team Leaders.

Activity 23: Solving Team Leader Challenges.

Activity 24: Evaluating Team Health.

Activity 25: Managing Growth of a Team Leader.

Conclusion.

About the Author.

Pfeiffer Publications Guide.