Preface for the Collaborative Work Systems Series.

Appreciations.

Introduction: Getting the Most From this Resource.

PART I: DESIGN.

Chapter 1: Mapping Out the Creative Process and Work Design Approach.

Major Approaches in the Study of the Creative Process.

Stages of the Virtual Team Creative Process Model.

Work Design Approaches Used During the Creative Process.

Assessment Tool: Appraising the Creative Process and Work Design Approach.

Final Thoughts.

Points to Remember.

Chapter 2: Choosing An Appropriate Leadership Structure.

Virtual Team Leadership Structures.

Assessment Tool: Choosing an Appropriate Leadership Structure.

Final Thoughts.

Points to Remember.

PART II: CLIMATE.

Chapter 3: Building Task and Interpersonal Connection.

The Pitfalls in Building Connection.

Connection and Virtual Team Effectiveness.

Connection and Virtual Team Creativity.

Assessment Tool: Gauging the Lev el of Task and Interpersonal Connection.

Final Thoughts.

Points to Remember.

Chapter 4: Developing Appropriate Team Member and Management Conditions and Competencies.

Team Member and Management Conditions.

Assessment Tool: Understanding the Appropriate Team Member and Management Conditions.

Team Member and Management Competencies.

Assessment Tool: Analyzing Personal Strengths and Gaps in Team Member and Management Competencies.

Final Thoughts.

Points to Remember.

PART III: RESOURCES.

Chapter 5: Selecting Appropriate Communication Tools to Support the Team’s Creative Process.

The Challenges in Communication for Virtual Teams.

The Dimensions of Time and Place.

The Dimensions of Social Presence and Information Richness.

Communication Tools Available for Collaborative and Creative Work.

Specific Tools Used During Stages of the Creative Process.

Criteria for Selecting Appropriate Communication Tools.

Assessment Tool: Constructing a Communication Plan to Support the Team’s Creative Process.

Final Thoughts.

Points to Remember.

Chapter 6: Pulling Together a Creativity Toolbox: Creativity Techniques and Software Tools.

Creativity Techniques.

Creativity Software Tools.

Tool: Pulling Together Your Team’s Creative Toolbox.

Final Thoughts.

Points to Remember.

PART IV: NORMS AND PROTOCOLS.

Chapter 7: Establishing Appropriate Norms and Protocols.

Communication Behavior Norms.

Tool: Developing an Agreed-on Set of Communication Behavior Norms.

Project and Task Management Norms.

Tool: Developing an Agreed-on Set of Project and Task Management Norms.

Final Thoughts.

Points to Remember.

PART V: CONTINUAL ASSESSMENT AND LEARNING.

Chapter 8: Lessons Learned and Final Assessment.

Lessons Learned.

Final Assessment and Team Action Plan.

Why You Need Creativity.

Appendix: How Trustworthiness Was Established.

References.

Index.

About the Series Editors.

About the Author.