About the Author.

*Introduction: How to Get the Most from Productive Workplaces Revisited.

*1. A Personal Prologue: Discovering Theories X and Y.

Part One: The Search for Productive Workplaces.

2. Scientific Management Revisited: A Tale of Two Taylors.

3. The Consulting Engineer: Taylor Invents a New Profession.

4. Lewin: The Practical Theorist.

5. The Learning Organization: Lewin’s Legacy to Management.

6. McGregor and the Roots of Organization Development.

7. The Human Side of Enterprise Revisited: A New Look at Theories X and Y.

8. Undoing Taylorism: Emery, Trist, and the Sociotechnical Revolution.

*9. Open Systems and the New Paradigm: How Emery and Trist Redefined the Workplace.

Part Two: Transforming Theory into Practice and Practice into Theory.

*10. Adding Action to Research: Lewin’s Practice Theory Road Map.

*11. Methods of Diagnosis and Action: Taking Snapshots and Making Movies.

*12. Rethinking Organizational Improvement: New Perspectives on Consultation.

*13. Improving Whole Systems: Alternatives to the Report-in-the-Drawer Phenomenon.

*14. Management Training in Academic Medicine.

*15. Productivity After Taylor: Systems Learning Replaces Expert Analysis.

Part Three: Learning and Applying New Practice Theories.

16. Managing and Consulting in the 21st Century.

17. Transforming Teamwork: Working Relationships in a Fast-Changing World.

18. Designing Work: Structure and Process for Learning and Self-Control.

*19. Managing and Consulting Beyond the Design Limits: Changing Everything at Once.

*20. Future Search: Evolving a Whole Systems Improvement Strategy.

*21. Improving Whole Systems Worldwide.

*22. How There and Then Looks from Here and Now: Ten Cases Revisited.

*Epilogue: Still Caught Between Paradigms: Where Do We Go from Here?

References.

Index.

* Indicates new chapters or includes updates written for this edition.