The Author.

Part One: Understanding the System.

1. Introduction: Social Change and School Reform.

2. Characteristics of Change-Adept Organizations.

Part Two: Creating Quality Learning Experiences.

3. Focusing on Results.

4. Getting Down to Business.

5. Learning from Competitors.

6. Assessing the Quality of Schoolwork.

7. Using the WOW Framework.

Part Three: Transformational Leadership.

8. Leading Structural and Cultural Change.

9. Empowered Leaders: Questions of Style and Substance.

10. Who's on First? A Personal View.

11. Epilogue: A Future for Public Education?

Notes.

Index.