1. Introduction.

Part I: The High Commitment, High Performance Organization.

2. Pillars of High Commitment and Performance Organizations.

3. Principled Choice and Discipline Are Essential.

4. Building the High Commitment, High Performance System.

Part II: What Stands in the Way.

5. Hidden Barriers to Sustained High Commitment and High Performance.

Part III: Leadership and Learning Change Levers.

6. Change Lever 1: Lead a Collective Learning Process.

7. Change Lever 2: Enable Truth to Speak to Power.

Part IV: Organization Design Change Levers.

8. Change Lever 3: Manage Organizational Performance Strategically.

9. Change Lever 4: Organize for Performance and Commitment.

10. Change Lever 5: Develop Human and Social Capital.

Part V: Transforming the Organization.

11. Embrace E and O Change Strategies.

12. Epilogue.

Endnotes.

Acknowledgments.

The Author.