"In this vibrant book, Don Berwick speaks about one of the most vexing issues of our time with compelling competence, penetrating clarity, relentless honesty, and heart-warming humor. In an era when so many public voices lack these qualities, Berwick gives us reason to hope that our most difficult social problems have solutions that are within reach. We are the solution, of course— if we are willing to emulate the intellectual and moral courage modeled by leaders like Don Berwick."
— Parker J. Palmer, author, The Courage to Teach and Let Your Life Speak

"[Berwick's] target is a health care system that has evolved primarily to serve the needs and interests of those who work in the system— doctors, nurses, administrators, payors, insurers— rather than the needs and interests of patients."
— from the Introduction by Frank Davidoff