Section I: Coaching as a Service.

Chapter 1: What Is Coaching?

Chapter 2: When Is It Appropriate to Use Coaching?

Chapter 3: How Do You Select a Coach?

Chapter 4: What Are the Steps in the Coaching Process?

Section II: The Roles Involved in Coaching.

Chapter 5: What Is the Role of the HR Professional?

Chapter 6: What Is the Client’s Role?

Chapter 7: What Is the Boss’s Role?

Chapter 8: What Is the Coach’s Role?

Section III: Special Topics.

Chapter 9: Assimilation Coaching.

Chapter 10: Executive Development and Coaching.

Chapter 11: Multi-Cultural Issues.

Chapter 12: Coaching and Diversity.

Section IV: In the Words of Clients.

Maria’s Story.

Howard’s Story.

David’s Story.

Charlie’s Story.

Carter’s Story.

Section V: Reproducible Resources and Forms.

Common Coaching Situations.

Questions for an Interview with a Prospective Coach.

Agenda Items for an Initial Discussion Among HR.

Professional, Client, Boss, and Coach Sample Agreement for Coaching Services.

Sample Action Plan.

Action Plan Format.

Sample Progress Report.

“To-Do” List for Managing Coaching Resources.

Appendix.

Executive Breakaway Section.

Bibliography.

About the Authors.

Index.

Pfeiffer Publications Guide.