PART ONE: Confronting the Crisis.

Exposing the Big Brat Factor.

What’s the Difference Between Attitude and Behavior?

We’ve Got a Big Problem.

Where Is This Coming From?

The Bad Attitude Intelligence Test.

Preventing the Worst-Case Scenario: Why You Better Start Changing Bad Attitudes Today.

Bad Attitude Emergencies: Immediate Intervention Needed.

The Seven Worst Mistakes in Trying to Change Bad Attitudes.

Bad Attitude Antidotes and Replacements.

Facing Our Own Hidden Demons.

How Do People See You?

Your Own Attitude Makeover.

How to Use This Book.

Final Thoughts Before the Big Attitude Makeover.

PART TWO: Twenty-Four Attitude Makeovers.

1 Arrogant.

2 Bad-Mannered.

3 Bad-Tempered.

4 Cheats.

5 Cruel.

6 Demanding.

7 Domineering.

8 Fresh.

9 Greedy.

10 Impatient.

11 Insensitive.

12 Irresponsible.

13 Jealous.

14 Judgmental.

15 Lazy.

16 Manipulative.

17 Narrow-Minded.

18 Noncompliant.

19 Pessimistic.

20 Poor Loser.

21 Selfish.

22 Uncooperative.

23 Ungrateful.

24 Unhelpful.

PART THREE: Beyond the Crisis.

References.

About the Author.