Part One: Learn About the World of Emotional Intelligence.

1. Emotions and Reasoning at Work.

2. An Emotional Blueprint.

Part Two: Understand Your Emotional Skills.

3. Read People: Identifying Emotions.

4. Get in the Mood: Using Emotions.

5. Predict the Emotional Future: Understanding Emotions.

6. Do It with Feeling: Managing Emotions.

7. Measuring Emotional Skills.

Part Three: Develop Your Emotional Skills.

8. Read People Correctly: Improving Your Ability to Identify Emotions.

9. Get in the Right Mood: Improving Your Ability to Use Emotions.

10. Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions.

11. Do It with Smart Feelings: Improving Your Ability to Manage Emotions.

Part Four: Apply Your Emotional Skills.

12. Managing You: Applying Your Emotional Intelligence Skills.

13. Managing Others: Applying Emotional Intelligence Skills with Others.

14. Building the Emotionally Intelligent Manager.

Appendix 1: Assessing Your Emotional Style.

Appendix 2: The Emotional Blueprint.

Appendix 3: Further Reading and Updates.

Notes.

Acknowledgments.

About the Authors.

Index.