"The book is an important read for the targeted groups." (Journal of Higher Education, Spring 2006)

"If higher education leaders want to understand how best to deal with the growing and complex challenge of meeting students' expectations, of telling them in detail what they need to know about college life, they’d better read this book. It's a thoughtful volume, rich in research on the large gap between what students expect from college and what they get It deserves a wide audience among presidents, faculty leaders, academic administrators, and student affairs officers."
--Joseph Crowley, president emeritus, University of Nevada, Reno

"This comprehensive and insightful book offers many strategies to assist higher education administrators across all types of institutions and is an excellent teaching and learning resource for faculty and graduate students in higher education. Its information and perspectives on diversity issues in higher education illustrate the critical need for our nation’s campuses to become leaders in perpetuating pluralism in American life."
--Portia H. Shields, president, Albany State University, Albany, Georgia

"Does it matter whether students have high or low expectations for college? Does it matter whether student expectations and their actual experiences differ? These and other provocative questions are addressed in this book with helpful results for educators. Presidents, academic officers, faculty members, and student affairs professionals alike can benefit from the insightful explorations of these topics in this long overdue book."
--Don G. Creamer, professor of higher education and student affairs, Virginia Polytechnic Institute and State University

"This work should be a must-read for all beginning college teachers and academic and student affairs administrators; we can't do anything that makes sense to improve student learning without grappling with the issue of expectations."
--John N. Gardner, executive director, Policy Center on the First Year of College