Foreword (David Holcombe).

Acknowledgments.

Introduction: Getting the Most from This Book.

Part One: Beyond E-Training.

1. Myths and Warning Signs.

2. Learning, E-Learning, and the Smart Enterprise.

Part Two: Beyond the Classroom.

3. Building a Learning and Performance Architecture.

4. Knowledge Management in Action.

5. Learning Through Online Collaboration.

6. Learning and Performance in the Context of Work.

7. True Telecom’s Story.

Part Three: Beyond Learning.

8. Making the Change Happen, and Making It Stick.

9. Championing Learning.

10. From E-Learning to Learning to Performance.

Afterword: E-Learning: Advancing Toward What Will Be (John Larson).

Appendix A: Nine E-Learning Warning Signs.

Appendix B: Knowledge Management Features, Functionalities, and Challenges.

Appendix C: Collaboration Technologies.

Appendix D: Primary Knowledge Management Development Activities.

Appendix E: Sample Change Management and Communications Plan.

Appendix F: E-Learning Readiness Assessment: Executive Team Alignment.

Appendix G: Additional Resources.

About the Author.

Index.