"Crisis work is a blend of compassion, training, and experience. This book is packed with practical ways to prepare for and manage crisis while never losing site of the human aspect that is at the heart of every crisis."
—Cynthia Cherrey, vice president for student affairs, Tulane University

"This valuable book is the ounce of prevention that colleges need to prepare themselves for a campus crisis. More than a dozen professionals draw on their experience and knowledge to offer advice regarding the planning, training, communicating, and healing techniques that will help a college campus best prepare for a crisis and, if necessary, recover from one."
—James Baumann, director of communications and markeing, Association of College and University Housing Officers International