About the Authors.

Part I: Understanding Crisis Management.

1. The Impact of Crisis (J. Michael Rollo and Eugene L. Zdziarski II).

2. The Crisis Matrix (Eugene L. Zdziarski II, J. Michael Rollo, and Norbert W. Dunkel).

Part II: Crisis Management in Practice.

3. Crisis Management Teams (Grant P. Sherwood and David McKelfresh).

4. Developing a Crisis Management Plan (J. Michael Rollo and Eugene L. Zdziarski II).

5. Crisis Communication (Cynthia J. Lawson).

6. Working with Emergency Personnel and Outside Agencies (Norbert W. Dunkel and Linda J. Stump).

7. Psychological First Aid in the Aftermath of Crisis (Wayne Griffin).

8. Crisis Training (Maureen E. Wilson).

Part III: Lessons from Crisis Management.

9. Environmental Crises (Pat Whitely, Jacinta Felice, and Kevin Bailey).

10. Facility Crises (Tom Brown, Craig Allen, Jim Conneely, and Claire Good).

11. Human Crises (Brent G. Paterson, Lee E. Bird, Suzanne M. Burks, Cindy K. Washington, Tom Ellett, and Anthony Daykin).

Part IV: Maintaining a Crisis Management Focus.

12. Contemporary Issues in Campus Crisis Management (Beth Hellwig-Olson, Merna Jacobsen, and Azfar Mian).

13. Where Do We Go from Here? (J. Michael Rollo, Eugene L. Zdziarski II, and Norbert W. Dunkel).

Appendix: Crisis Debriefing (Daryl Johnston).

Index.