Preface.

Acknowledgments.

The Authors.

Introduction: Ethics in Public Service.

PART ONE: ETHICAL RESPONSIBILITIES OF PUBLIC MANAGERS.

1 What Is Important in Public Service?

2 Obeying and Implementing the Law.

3 Serving the Public Interest.

4 Taking Individual Responsibility.

PART TWO: TOOLS FOR PERSONAL DECISION MAKING.

5 Finding Solid Ground: Ethical Standards and Reasoning.

6 Resolving Ethical Dilemmas: Strategies and Tactics for Managers.

7 Understanding Who and What Matters: Stakeholder Analysis.

PART THREE: ETHICS AND THE ORGANIZATION.

8 Designing and Implementing Codes.

9 Broadening the Horizon.

10 Building an Ethical Agency.

Afterword: The Job Ahead.

Resource A: Chronology of Theoretical and Applied Ethics in Public Service (Work in Process).

Resource B: Selected Internet Resources.

Resource C: Tools for Making Ethical Decisions.

References.

Name Index.

Subject Index.