The Authors.

1. What Is Evaluation?

2. Why Evaluate?

3. Decision Making: Whom to Involve, How, and Why.

4. Starting Point: The Evaluator’s Program Description.

5. Choosing an Evaluation Model.

6. Data Sources.

7. Data Analysis.

8. Is It Evaluation or Is It Research?

9. Writing the Evaluation Report.

10. Evaluation as a Business.

Appendix A: More on Data Analysis.

Appendix B: Sample Evaluation Report.

Appendix C: Sample Evaluation Contract.

References.

Index.