Acknowledgments.

The Author.

1. Leadership: An Elusive Concept.

2. Cultivating the Leadership Relationship.

3. Building Commitment: Getting Others to Follow.

4. Communicating with Clarity.

5. The Art of Effectively Facilitating Processes.

6. Getting Results.

7. Developing Others.

8. Conclusion: Leading in the Future.

References.

Additional Reading.

Index.