Exhibits and Figures.

Foreword.

Preface.

Acknowledgments.

About the Author.

PART 1: TAKING STOCK: MENTORING’S FOUNDATION.

What Is Mentoring, Anyway?

Does Mentoring Add Value to the Organization?

How Do We Start?

1 Mentoring, Embedded in the Culture.

The Importance of Embedding Mentoring in the Culture.

An Ideal Scenario.

Phases of a Mentoring Relationship.

Embedding Mentoring: Reflection on Practice.

2 Connecting Culture and Mentoring.

Grounding the Work.

Identifying Cultural Anchors.

Deciding to Move Forward.

Where Do You Want to Be? Aligning Organizational and Mentoring Goals.

Connecting Culture and Mentoring: Reflection on Practice.

3 Planning Implementation.

Readiness, Opportunity, and Support: A Model for Change.

People and the Plan.

The Process of Implementation.

Planning Implementation: Reflection on Practice.

PART 2: MOVING FORWARD: MENTORING AT WORK.

The Hallmarks of Mentoring.

Moving Mentoring Forward.

4 Infrastructure.

Mentoring Infrastructure Components.

Infrastructure: Reflection on Practice.

5 Alignment.

Concepts and Challenges.

Characteristics of Alignment.

People: Powering Mentoring.

Process Components of Alignment.

Alignment: Reflection on Practice.

6 Accountability.

The Concept of Accountability.

Setting Goals.

Clarifying Expectations.

Defining Roles and Responsibilities.

Monitoring Progress and Measuring Results.

Gathering Feedback.

Formulating Action Goals.

Accountability: Reflection on Practice.

7 Communication.

Challenges of Communication.

Communication Criteria.

Benefits of Communication.

Components of Communication.

Communication: Reflection on Practice.

8 Value and Visibility.

Identifying the Value.

Showing Support Through Visibility.

Practices That Stimulate Value and Visibility.

Value and Visibility: Reflection on Practice.

9 Demand.

Creating Demand in a Mentoring Culture.

Impact and Indications of Demand.

What Factors Prevent Demand from Flourishing?

How Do Mentoring Hallmarks Contribute to Demand?

Demand: Reflection on Practice.

10 Multiple Mentoring Opportunities.

Planning the Opportunity.

Types of Mentoring Relationships.

From Opportunity to Planning.

Multiple Mentoring Opportunities: Reflection on Practice.

11 Education and Training.

Developing a Big-Picture Perspective.

Key Factors at Work.

Evaluating Your Key Factors.

Anatomy of a Training Experience.

Strategies for Success.

Education and Training: Reflection on Practice.

12 Safety Nets.

Relying on the Net.

Proactive Approaches to Obstacles.

Reactive Approaches to Obstacles.

Gaps in the Net.

Safety Nets: Reflection on Practice.

Epilogue: Moving on: Mentoring and the Future.

From Seed to Blossom.

From Blossom to Fruit.

Cultural Integration: A Caveat.

Reflection Is the Practice.

Appendix One: Mentoring Culture Audit.

Appendix Two: Digging Deeper.

References.

Index.

Credits.

How to Use the CD-ROM.