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Chief Customer Officer: Getting Past Lip Service to Passionate Action
Jeanne Bliss
ISBN: 978-0-7879-8094-8
Hardcover
320 pages
March 2006
US $27.95 add_to_cart.gif

Other Available Formats: E-Book
 
Description
Table of Contents
Read Excerpt: Chapter (PDF)
Read Excerpt: Table of Contents (PDF)
Read Excerpt: Index (PDF)
Author Information
Reviews
 
“Drawing on first-hand experience, author Jeanne Bliss explains why even great firms can deliver mediocre customer service.” (Marketing Direct
& BrandRepublic.com, April 2007)


 

 
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