1. What Campuses Need to Know About Organizational Learning and the Learning Organization (Adrianna Kezar).
What is the difference between organizational learning and the learning organization?

2. Promoting Organizational Learning in Higher Education to Achieve Equity in Educational Outcomes (Georgia L. Bauman).
Organizational learning can be used to address the unequal educational outcomes for African American and Latino students.

3. Community Service as Learning (Jodi L. Anderson).
This chapter explores forming university and community partnerships to address the needs of society.

4. What Do We Mean by “Learning” in the Context of Higher Education? (Adrianna Kezar).
This chapter examines a new conceptualization of knowledge that includes emotions, values, intuition, and creativity.

5. Organizational Learning Through Knowledge Workers and Infomediaries (John Milam).
Knowledge management and presencing, a new form of leadership to promote organizational change, are discussed.

6. Modeling Learning: The Role of Leaders (Judith A. Ramaley, Barbara A. Holland).
The role of leaders in fostering institutional change and organizational learning is explored.

7. Beyond Faculty Development: How Centers for Teaching and Learning Can Be Laboratories for Learning (Devorah Lieberman).
Two learning organizations, Portland State University and Wagner College, are described for their exceptional ability to promote learning and change.

8. Closing the Achievement Gap in Higher Education: An Organizational Learning Perspective (Estela Mara Bensimon).
Shifting from a deficit and diversity framework to an equity ­mind-set promotes ­double-loop learning.

9. Organizational Learning: A Tool for Diversity and Institutional Effectiveness (Daryl G. Smith, Sharon Parker).
Organizational learning can be used to create sustained attention to diversity on college and university campuses.

Index.