Acknowledgments xxi

The Authors xxv

1 Engaging Citizens, Measuring Results, Getting Things Done 1

2 Citizens’ Many Roles in Community Problem Solving 17

3 Organizations Managing for Results 49

4 Citizens Reaching for Results I: Key Ideas, Strategic Issues, and the First Three Case Examples 76

5 Citizens Reaching for Results II: To Improve the Quality of Life in Their Region 102

6 Communities Governing for Results I: An Introduction to the Practice and to Interpreting the Case Examples 123

7 Communities Governing for Results II: Local Governments Engage Citizens in Results-Based Systems 139

8 Communities Governing for Results III: Citizens Engaged in Results-Based Nonprofit Community Development 171

9 More Ideas for Making It Happen 191

Notes 224

Index 237