PART 1: PREPARING FOR THE MEETING.

1. Is This Meeting Necessary? 3

2. Preparing for Your Next Meeting 5

3. How to Prepare an Action Agenda 11

4. Defining Team Meeting Roles 16

5. How to Integrate a New Member 21

6. When a Member Leaves the Team 24

7. Establishing Your Team’s Ground Rules 28

8. Components of a New Team Kick-Off Meeting 32

9. Planning an Off-Site Meeting That’s On Target 37

10. Your Opening Act: Setting the Tone for an Excellent Meeting 42

11. E-Mail Excellence 45

PART 2: FACILITATING THE MEETING.

12. Meeting Time Management: When to Meet, How Long to Meet, and When to Take a Break 51

13. Staying on Track 55

14. How to Get Effective Participation 59

15. Building a Foundation of Trust 66

16. Communicating in a Videoconference 69

17. Teleconference Tips 73

18. Achieving Clear Communication in a Multicultural Meeting 77

19. How to Make a Decision 83

20. Presenting at a Team Meeting 93

21. Resolving Conflicts in a Team Meeting 103

22. Responding to Nonverbal Communication 108

23. Managing Meeting Monsters: Dealing with Difficult Behavior in Team Meetings 112

24. Serious Fun at Team Meetings? You’re Kidding! 118

25. Eating Well = Meeting Well 130

PART 3: CLOSING AND FOLLOWING UP ON THE MEETING.

26. Ending Meetings On Time and On Target 137

27. Meeting Evaluation: A Two-Minute Drill 139

28. Meeting Evaluation: A Five-Minute Activity 141

29. Meeting Evaluation: A Ten-Minute Assessment 144

30. Meeting Notes: Capturing the Essence of Your Meeting 147

31. Getting Action on Action Items 150

32. After-Meeting Actions 153

33. Managing External Communications 156

PART 4: RESOURCES.

A. Web-Based Meeting Tools 167

B. The Seven Sins of Deadly Meetings 171

C. Are You a Meeting Marvel? A Self-Test for Meeting Participants 181

D. What Would You Do? Problem Situations for Meeting Facilitators 184

E. Meeting Excellence: Your Final Exam 190

F. Annotated Bibliography of Meeting Resources 202

About the Authors 207

Index 209