Tables, Figures, Exhibits, and Worksheets.
Foreword (Suzanne Swope).
Preface.
About The Author.
Chapter 1: Purpose of Assessment.
Chapter 2: Organizations as Systems: Internal Elements.
Chapter 3: Organizations as Systems: External Elements.
Chapter 4: Assessment Methods and Terminology.
Chapter 5: Defining and Measuring Organizational Performance.
Chapter 6: Creating and Maintaining Assessment Programs.
Glossary.
References.
Index.