"UPS founder Jim Casey did more than overcome humble beginnings to achieve the American Dream—he inspired all of his employees to come along for the ride. The continuous success of a company founded on a hundred dollars, determination, and integrity is a story of inspiration. Big Brown is a must-read for anyone who's ever held a job or had a dream."
—Paul Casey, nephew of UPS founder Jim Casey

"UPS began life in Seattle a century ago. Greg Niemann captures that moment—and the spirit of Seattle—perfectly."
—Mayor Greg Nickels, City of Seattle

"Big Brown offers a rare insider's glimpse into a corporate culture cloaked in secrecy. Learn how a corporation can get its drivers to hold their keys in a specific hand, on a specific finger, in a specific manner. Also learn how they attempt to use this obsessive attention to detail to conquer their industry."
—Steven J. Christensen, first vice president,Christensen Wealth Management Group, Wachovia Securities

"This well-written, solidly researched history details how one man's vision and the inexorable march of events led to the evolution of a Seattle messenger service into a worldwide icon. In Big Brown, Niemann successfully delivers the goods—just as UPS has been doing for 100 years."
—Norm Leaper, former president,International Association of Business Communicators

"As a career UPSer, I thought I knew almost everything about my company's history worth knowing . . . until I read Greg Niemann's book, Big Brown. Today's UPSers will not only appreciate the wealth of historical tidbits, as I did, but also gain a greater understanding about why the company holds to its own unique way of doing business. That perspective should also appeal to any student of business. Great work!"
—Steve Maxwell, retired UPS manager