1. How to Work with Conflict Stories: Nine Hallmarks of Narrative Mediation.

2. Negotiating Discursive Positions.

3. Tracing Discursive Positioning Through a Conversation.

4. Working with Cultural Narratives in Mediation.

5. Divorce Mediation and Collaborative Practice with Chip Rose.

6. Outsider-Witness Practices in Organizational Disputes with Allan Holmgren.

7. Employment Mediation with Alison Cotter.

8. Restorative Conferencing in Schools.

9. Conflict Resolution in Health Care.

Epilogue.

References.

About the Authors.

Index.