"Laura Crawshaw has a deep understanding of how to deal with the abrasive boss. The principles and ideas in this book are brilliant and can be implemented by anyone facing an abrasive manager, colleague, or team member. Crawshaw provides a road map on how to stop being a hostage to an abrasive boss and threatening work environment."--George A. Kohlrieser, professor, Leadership and Organizational Behavior, IMD (International Institute for Management Development),Lausanne, Switzerland and author, Hostage at the Table

"Employee retention is one of the biggest issues that organizations face today, and one of the main reasons people leave is a destructive manager. Based on her many years of researching and coaching abrasive bosses, Dr. Crawshaw offers practical, real-world steps on how to turn this behavior around. You owe it to yourself and those you work with to read this book!"--Jon Peters, president, The Institute for Management Studies

"Powerful advice for anyone who works under, over, or with an abrasive manager."--Bruce Jackson, Ph.D., president and CEO, The Institute of Applied Human Excellence