Introduction.

1. Abrasive Bosses and the Working Wounded.

2. Boss Whispering.

3. Abrasive Boss Behavior: What They Do.

4. Bears, Bosses, and Business: Survival Through Dominance.

5. On the Origins of Abrasion: Why They Do It.

6. Blinder Than Bats: Why They Don't See.

7. Why We Don't Take Bulls (or Bosses) by the Horns.

8. Can Bosses Change Their (Blind) Spots?.

9. Blinders Off: How Management Can Make Them See.

10. Limits On: How Management Can Make Them Care.

11. Risky Business: Taming the Boss You Work For or With.

12. The Choice to Change: Will the Horse Drink?.

13. Ending Unnecessary Roughness: Preventing Workplace Abrasion.

Appendix: Are You Abrasive? (Self-Test).

References.

Index.