2. Setting Expectations for Speech Communication and Listening (Rebecca B. Rubin, Sherwyn P. Morreale).

3. Educating Students to Write Effectively (Benjamin A. J. Click III).

4. Raising Expectations for Critical Reading (JoAnn Carter-Wells).

5. Defining Expectations for Problem-Solving Skills (B. Christopher Dougherty, Patti Fantaske).

6. The Motivation to Think in Working and Learning (Peter A. Facione, Noreen C. Facione, Carol Ann F. Giancarlo).

7. Using Technology to Enhance Students' Skills (Ann Deden, Vicki K. Carter).

8. Enhancing Critical Thinking Skills in the Workplace (Thomas T. Wojcik).

9. Improving Teaching and Learning Effectiveness by Defining Expectations (Carole E. Barrowman).