1. Using Performance Measurement to Improve Programs(Kathryn E. Newcomer)
2. Outcome Measurement: Showing Results in the Nonprofit Sector(Margaret C. Plantz, Martha Taylor Greenway, Michael HAndricks)
3. Where the Rubber Meets the Road: Performance Measurement for State and Local Public Agencies(Harry P. Hatry)
4. Using Performance Measures for Budgeting: A New Beat, or Is It the Same Old Tune?(Philip G. Joyce)
5. Performance Results: The Information Technology Factor(Sharon L. Caudle)
6. Performance Measurement Training That Works(Cheryle A. Broom, Marilyn Jackson)
7. Clarifying Goals, Reporting Results(Joseph S. Wholey, Kathryn E. Newcomer)