Editor's Note xvii

Foreword xxi

Preface xxv

1 THE POWER OF TOUCHPOINTS: THE ACTION IS IN THE INTERACTION 1

2 THE COMMITMENT TO MASTERY: THE CHOICE IS YOURS 25

3 USE YOUR HEAD: THE COMMITMENT TO INQUIRY 47

4 USE YOUR HEART: THE COMMITMENT TO REFLECTION 73

5 USE YOUR HANDS: THE COMMITMENT TO PRACTICE 95

6 MASTERING THE TOUCH: HOW CAN I HELP? 123

CODA 149

Recommended Reading 151

Acknowledgments 153

About the Authors 157

Index 161