Introduction 1

1 Principle #1: Have a Clear and Appropriate Purpose 21

2 Principle #2: Measure What Counts 47

3 Principle #3: Be Market Driven 65

4 Principle #4: Create Mutual Accountability 85

5 Principle #5: Support Personal Empowerment 101

6 Principle #6: Create Economic Value from Social Benefit 141

7 Principle #7: Be Learning Driven 169

8 The Principles in Practice 191

Appendix A: What You Can Do to Make a Difference 203

Appendix B: A Note on the Organizations in This Book 211

Notes 217

Acknowledgments 225

About the Author 227

Index 229